Wednesday, April 22, 2009

Problems updating ZoneAlarm 8.x on Windows Vista

  1. When prompted to update ZoneAlarm (ZA), select Download only, instead of Download and Install. This is because updating ZA directly after downloading will fail in some cases at various points 11%, 15%, 98%, etc due to True Vector service problems.
  2. Completely uninstall and remove ZA in Safe Mode as described here http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=77735
  3. Start up Windows normally and run the installation package downloaded in Step 1.
  4. Installation should complete without any problem.

No comments: