Singtel MIO TV problem

I don't watch MIO TV regularly and when I do switch it on occasionally, I sometimes find that it doesn't start up as expected.

All you see on the TV is a single "gear" icon and a status bar that reflects the booting up status. When it has booted up completely (that's when the status bar becomes full), the TV display blinks a couple of time, and then the single "gear" icon becomes 2 gears as shown below.



I have no idea what these icons mean. No intelligible message whatsoever and nothing mentioned in the MIO TV setup guide. No other indicators on the STB are lighted up except for the Power indicator. After waiting for another 10-15 mins, the display shows a RED X. Resetting the STB by pressing and holding the Power button for 5s does not help.

I then switch off the STB, and the 2 units of Ruckus 2811 wireless access points. After about 1 minute, I switch on both Ruckus, waited for all indicator lights on the Ruckus to be up (except for the unit connected to the STB which will only have 3 lights up. The <...> indicator will not be lighted up until the STB is turned on). Be sure the <...> light is up on the Ruckus connected to your modem/router; if not, check that the network cable is connected firmly between your Ruckus and the modem/router. I then switch on the STB. The entire cycle repeats without any progress.

When I finally called Singtel MIO TV tech support, they asked me to do as follows:

1. Check that Broadband light on modem/router is stable and not blinking.
2. Switch off STB and both Ruckus.
3. Switch on both Ruckus. Wait for lights to come on as mentioned above.
4. Switch on STB. Without waiting for it to be fully booted, I was asked to press Power, OK and Down arrow buttons simultaneously on the STB and hold for 7-8s. This was supposed to be a reset.
5. After this, the STB boots up as per normal, showing the single gear icon, which became 2. The difference now is that while the 2 gears were displayed, the status bar appears again
6. After about 15 mins, the MIO TV was back in business.

Although this resolves the problem, I think a bigger problem could be that the quality or design of the STB which requires frequent resetting.

Thomas